Below are frequently asked questions our customers often inquire about. If you need more assistance with your question please email or hop on chat with us in the bottom right hand corner.

Currently we have 3 separate programs for different types of customers.

Delusion MFG offers both domestic and international shipping based on the most effective calculated rates. You may upgrade to faster shipping timelines as desired.
The normal turnaround time for Delusion MFG blank hats on are 24-48 hours after order confirmation.
It's a program where Delusion MFG manufactures fully custom cut and sew hats. Learn how you can design or make your own custom hat here: Delusion MFG Custom Hats Program

What is the shipping time for the Custom Hats Program? - Standard shipping time is between 5-7 business days.

What is the normal turnaround time for custom hats? - Standard turnaround time for Delusion MFG custom hats are 6-9 weeks.

What is the minimum order quantity for Custom Hats Program? - MOQ is 30 pieces, review all order quantities here: Custom Hats Order Form

How do I submit artwork? - The best type of art files to provide are Illustrator based formats such as .eps, .ai or vector. These file formats are a must for the highest quality in the final product.

Can I use the current promotion on for the Custom Hats Program? - Unfortunately you cannot apply any discounts within our Blank Headwear Program to your Custom Hats Program order.

Do you offer design templates for artwork? - We do not offer artwork templates, we have a dedicated artwork team to handle proofing for the best final product.

Is the blank hats inventory on the same inventory in the Custom Hats Program? - Not at all. Our Custom Hats Program does not have any limit to inventory. Since they're full cut and sew, inventory is only limited to the quantity you desire.

Do you offer samples? - Delusion MFG offers a custom sample for $95. We also offer sample packs which are previously made hats so that you can see the quality and different styles.

What types of fabrics do you carry for custom hats and/or beanies? - Any of our fabrics on Delusion MFG are offered in our Custom Hats Program. If you have a specific fabric that is not on this list, we can also source this for you.

What hat styles are included in the Custom Hats Program? - Our custom hats program is full cut and sew down to the choosing of fabric. When we say custom, we mean custom. You may also choose styles that are already on our site.

What kind of hat closures do you offer? - For all of our hats we offer a a variety of industry closures. A few examples include: black plastic clips, nylon straps, plastic snapback closures, matching fabric and metal press closures and many more.

What are some branding options for the Custom Hats Program? - 3D embroidery, flat embroidery, embossed leather patches, Woven Labels, woven patches, embroidered patches, closure tags, sweatband labels and more.

What is the normal turn around time for wholesale hats? - Generally it will take 24 hours once order is confirmed to ship from our warehouse.

Can you get sample hats for the Wholesale Headwear Program? - Yes, ask your sales rep and they will offer you samples at our wholesale prices.

How long do backorders usually take to come in? - Generally it may take up to 4 weeks.

Does Delusion MFG Wholesale Headwear Platform offer promotions? - Occasionally we will have sales, sign up to our newsletter to keep an eye out for them!
You may sign up with an account here and a sales rep will be in touch within 24 hours to get you started.
Our sister company, Brand Sick creates our custom patches. You can view Brand Sick custom patches collection here: Custom Patches